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Replacement printed manual for all Platinum Windows versions
20.00 Inc VAT
 20.00 Ex VAT
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Shipping & Returns  Shipping & Returns

Shipping

Every effort is made to despatch goods next day however there are times when this is not possible. Any closure will be indicated by a message next to our logo. Orders can still be placed during a closure period and will be shipped when we re-open. If you require urgent delivery, please call us on 0845 345 2420 for availability. You can track the progress of your order by logging into your account.

Approx. times despatch to arrival for software

UK 1-2 days, next day if special delivery option selected. Europe 3-4 days. USACanada 5-7 days. Remainder 7-10 days. These are guides not gaurantees. In the event we are unable to deliver within 30 days, a refund will be offered. We can also refund on request if order has not shipped.

Approx times despatch to arrival for Mosaics

Very small orders 3-4 days parcel post. Larger orders 1-2 days normally by UPS

Shipping Costs

The actual shipping costs are calculated by the shopping basket when you go to the checkout and enter your delivery location. Here are approximate prices (Excl VAT) for our low cost shipping method:

UK

80g

£1.00

230g

£1.27

450g

£1.70

700g

£2.20

900g

£2.70

1100g

£4.74

1350g

£5.59

Over 1350g

£6.50

Countries AT,BE,DE,FR,GL,IS,IE,IT,NO,DK,PL,ES,SE,CH,FI,PT,IL,GR,NL

80g

£1.10

100g

£1.21

200g

£1.80

300g

£2.29

400g

£2.79

500g

£3.29

600g

£3.79

700g

£4.29

800g

£4.79

900g

£5.29

1000g

£5.89

1500g

£8.49

1940g

£10.69

25Kg

£24.99

50Kg

£49.98

75Kg

£74.97

100kg

£99.96

Above 100kg

£173.00

Rest of World

80g

£1.46

100g

£1.87

200g

£2.86

300g

£3.81

400g

£4.76

500g

£5.71

600g

£6.66

700g

£7.61

800g

£8.56

900g

£9.51

1000g

£10.65

1500g

£15.78

1940g

£19.58

25Kg

£110

50Kg

£220

75Kg

£330

1,000Kg

£500

Refunds

There are no refunds on software purchases once the seal has been broken due to the ease of copying.

You have up to 7 days from the date of receipt of goods to notify us of your intention to cancel. Goods must then be returned at your expense with all seals intact. We will then issue a refund within a reasonable period of time (but in any case within 30 days).

For credit card purchases, refunds will always be made back to the original card. We are unable to make refunds in any other way due to card company rules.

Postage charges are not refundable and all returned goods must be sent postage paid. This excludes goods faulty in manufacture or damaged in transit which will be exchanged and return postage refunded.

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 Cross Stitch Professional Platinum Plus for Windows
(DP - This refers to the previous version 2003) I jus ..
 5 of 5 Stars!
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